Apple Launches Official Support Twitter: “We’re Here to Help”
By Conner Carey
Apple has created an official Twitter support account, “We’re here to provide tips, tricks, and helpful information when you need it most.” Multiple other large companies use Twitter’s 140 character count to provide real-time support. @AppleSupport allows you to tweet the company regarding its products and services and get a direct reply back to your question. They’re even encouraging Direct Messages for further details on an issue.