Apple Pay Not Working? Here's the Fix!

Why isn't Apple Pay working? Here are ten ways to fix Apple Pay

Why is Apple Pay not working? Hitting obstacles at the point of payment is an extremely frustrating experience, and can even land you in a real pinch. Luckily, there are several troubleshooting steps you can try when you run into problems with Apple Pay, and we'll go over them all here. Here's what to do when Apple Pay won't work.

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How to Fix Apple Pay Not Working on iPhone

Why does my Apple Pay not work? We'll go over all the possible causes and the fix for each. For more ways to overcome your Apple issues, check out our Tip of the Day.

1. Check Your Battery Life

Low Battery Mode can throw all your apps out of whack, including Apple Pay. If your battery is below 20 percent, and Apple Pay suddenly isn't working, the low battery could be the culprit. Charge your battery and try again.

2. See if Apple Pay Is Down

Although Apple has good consistency with its services, sometimes a system does go down. To see if your Apple Pay error is a problem on Apple's end, check Apple's System Status page. Apple Pay & Wallet should have a green circle next to it to show it is up and working. If it doesn't, that might be your problem.

3. Check with the Store

Some stores don't accept Apple Pay, so it's always a good idea to ask before trying to use it. If the store does accept Apple Pay but isn't working with your device, try a different reader. Sometimes the issue is on the other end.

4. Remove Your Case

Sometimes your iPhone case can get in the way of using Apple Pay on a reader. Try taking your case off and scanning again to see if this works.

5.v Choose Credit

If you're trying to use a debit card, try running it as credit instead. Reportedly, sometimes Apple Pay can be finicky with debit, but users have had success switching to credit.

6. Manually Select Your Card

It's possible your default card isn't what you thought it is, and that's what's messing you up. More than once I've been confused about which of the cards in my Wallet I was paying with and ended up unable to pay with the one that was selected. If you're running into trouble, go into your Wallet app and manually select the card you want to use. All you have to do is tap on it, and, if all is right, you should see a notification reading, "[CARD NAME] is ready for Apple Pay."

apple pay not working

7. Remove & Re-Add the Card

If there's a glitch somewhere in your card processing, removing and re-adding the card can be the magic bullet. Learn how to remove a card in Apple Wallet and how to add one again.

Related: How to Find Hidden Apps on iPhone

8. Troubleshoot Your Device

Many of the same troubleshooting steps for your iPhone remain the same no matter what the issue is. Try the following to see if any of these gets your Apple Pay back on track:

  1. Close and reopen the app.
  2. Restart your device.
  3. Check for software updates.
  4. Log out of your Apple ID and back in again.

9. Check your Apple Pay Settings

If none of these work, you might want to go into your Apple Pay settings just to make sure everything is set up. Learn how to set up Apple Pay correctly, so that everything works smoothly.

10. Call Your Bank

If you've gone through this whole list and have had absolutely no luck, it might be time to call your bank. Your card itself might be the problem, so it's best to go straight to the source to sort it out.

Remember, with any issue with any device, you can always contact Apple Support.

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Author Details

Amy Spitzfaden–Both's picture

Author Details

Amy Spitzfaden–Both

Amy Spitzfaden Both is a Feature Writer at iPhone Life, an award-winning novelist, and an iPhone enthusiast. Over the past decade, her work in the publishing industry has included live coverage of industry events including the Yale Publishing Course and Magazine Innovation’s ACT 9 Experience, providing editing services for several start-up publishing houses, and acting as newsstand consultant for magazines such as The Old Farmer’s Almanac and The New York Review of Books. She graduated from M.I.U. with a Bachelor’s in Literature and Writing, and has gone on to publish two novels and two short stories. Her debut novel Untold won the 2014 Chelson Award for Fiction.
Writing everything from book reviews to skincare tips, Amy discovered a passion for bringing exciting and useful information to even the most casual researcher. The mix of usability and endless possibilities is what drew her to Apple products originally, and the more she learns, the more she loves.
Amy lives in New Hampshire with her husband and daughter. When she’s not writing or glued to her iPhone, she enjoys hiking, traveling, and creating her own tea blends.

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