How to Use Voicemail Transcription with iOS 10 on iPhone

How to Use Voicemail Transcription in iOS 10

A lot of people are asking, "How do you use Voicemail Transcription in iOS 10 on iPhone?" The feature itself is pretty easy to use, but it can be a little glitchy. If it's not working, check to make sure your phone is running iOS 10 or later. Here, we'll go over some troubleshooting tips you can do to get Voicemail Transcription in iOS 10 working again.

What is Voicemail Transcription in iOS 10? It allows you to simply read a transcription of the voicemail sent to you. Once read, you can listen to the voicemail if you feel like the transcription missed a piece of information. You can also let Apple know whether or not the Voicemail Transcription was useful. The feature is still being improved, but it certainly is nice to have. Here’s how to use voicemail transcription in iOS 10.

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Related: 10 Tips for Longer Battery Life on iPhone with iOS 10

How to Use Voicemail Transcription in iOS 10 on iPhone

How to Let Apple Know the Voicemail Transcription was Bad

Why is iOS 10 Transcription Voicemail Not Working?

How to Turn Off Voicemail Transcription (Hint: You Can’t)

How to Use Voicemail Transcription in iOS 10 on iPhone

  • Open the Phone app.

  • Tap Voicemail at the bottom of the screen.

  • Tap the voicemail you want to read just like you would to listen to it.

  • You’ll see a paragraph of text above the voicemail play button. That’s the voicemail transcription.

  • To listen to the voicemail after reading the transcription, tap the play button. Or Raise to Listen if you have that setting turned on.

How to Use Voicemail Transcription in iOS 10How to Use Voicemail Transcription in iOS 10

The voicemail transcription may not be perfect but it gives you an overall idea of what the person was talking about and whether or not they’re a telemarketer. Once you’ve read the voicemail transcription, you can choose to listen to the voicemail or simply delete it.

How to Let Apple Know the Voicemail Transcription was Bad

When you tap on a voicemail to read the transcription,

  • Beneath the transcription, you should see Was this transcription useful or not useful?

  • Tap useful or not useful, depending on how the voicemail transcription was.

  • A pop-up will let you know what will be sent to Apple for improving the service. Tap Submit to accept or Cancel to change your mind.

Why is iOS 10 Transcription Voicemail Not Working?

For whatever reason, Voicemail Transcription in iOS 10 only works on iPhone 6s or 6s Plus, iPhone SE, and iPhone 7 or 7 Plus. But if you have one of those models of iPhone, we recommend resetting your Network Settings to try and get it into gear. For others, switching their language to American English from British English has also worked. This is due to the face that the feature (currently) only works with U.S. English, according to Apple. To reset your Network Settings:

  • Open the Settings app.

  • Tap General.

  • Select Reset.

  • Choose Reset Network Settings.

  • Enter your passcode.

You’ll need to re-enter your Wi-Fi passwords after your network settings have reset.

*It’s important to note that your carrier must support Visual Voicemail in order for this feature to work, regardless the iPhone you have. If you’re not sure whether or not your carrier supports Visual Voicemail, check here.

If you’ve tried something that fixed Voicemail Transcription not working for you, let us know in the comments so other people can try it too. We expect Apple will address the problems with Voicemail Transcription in future updates, especially since the feature is still in beta. And more cellular carriers around the world will slowly-but-surely begin to support Visual Voicemail, also known as Voicemail Transcription.

How to Turn Off Voicemail Transcription

While some love the Voicemail Transcription feature, I’ve heard from quite a few people who just want to turn the dang thing off. Unfortunately, Apple didn’t include a way to disable Voicemail Transcription with the original iOS 10 update. I suspect Apple will give the option to disable Voicemail Transcription in future updates. When it does, we’ll make sure to update this post with how to turn off Voicemail Transcription.


 
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Conner Carey holds a bachelor's in English with an emphasis in Creative Writing and resides in Fairfield, Iowa. When she's not writing, you can find her singing jazz or watching anime. Her personal blog can be found at connerleecarey.com; you can also follow her on twitter @connerleecarey.