How to Fix Apple Watch Not Tracking Activity (2023)

Follow the steps below to solve your Apple Watch not counting steps or tracking activity accurately.

The Apple Watch is a gadget with many capabilities, but its most attractive feature has always been its use as a fitness device. It can track your steps and workouts, log your heart rate, and calculate the calories you burn throughout the day. However, if you find your Apple Watch is not counting steps or tracking your activity properly, we’re here to help!

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First Steps to Troubleshooting Apple Watch Not Counting Steps

  • Try restarting both devices. On an iPhone, press and hold both the power button and the volume up button. On your Apple Watch, press and hold the side button.
  • Check that both devices are still connected. On your Apple Watch, swipe up from the Watch Face to bring up the control center. A green iPhone icon indicates that the connection is good. A red iPhone icon with a slash through it indicates that the devices are disconnected.
  • Confirm that your iPhone has Bluetooth enabled. Your Apple Watch connects to your phone via Bluetooth, so if the connection is disabled, your Apple Watch may not be able to sync with your phone.

Diagnosing Why Your Apple Watch Is Not Tracking Activity

If the above quick fixes did not work, there are a few more options for troubleshooting the issue. If the step counter on your Apple Watch is not working properly, it's likely you are experiencing a software problem, so you’ll need to try to narrow down the cause. If your iPhone is not tracking steps, we have the answer, too.

Fix #1: Reset Apple Watch Sync Data

The first thing you’ll want to try is resetting your Apple Watch’s sync data. This can be done in the Watch app on your iPhone.

  1. Open the Watch app on your iPhone.

    Open the Watch app.
  2. Tap General.

    Tap General.
  3. Scroll down and tap Reset.

    Scroll down, and tap Reset.
  4. Tap Reset Sync Data.

    Tap Reset Sync Data.

This essentially forces your phone and Apple Watch to re-sync. If you’re seeing inaccurate step counts on your phone, the issue could simply be that your iPhone is out of sync with your Apple Watch data. Now, check to see if your steps and activity are being recorded correctly. 

Related: How to Add Workout to Apple Watch Manually

Fix #2: Calibrate Your Apple Watch

If the above solution didn't work, it's time to try re-calibrating your Apple Watch. This process involves taking a walk (or run) with your Apple Watch. If your Apple Watch does not have GPS built-in, be sure to bring your iPhone so that it can record your workout accurately. For more Apple Watch tips, sign up for our free Tip of the Day Newsletter. Now, here's how to calibrate your Apple Watch: 

  1. On your iPhone, open the Settings app.

    On your iPhone, open the Settings app.
  2. Scroll down and tap Privacy.

    Scroll down and tap Privacy.
  3. Tap Location Services.

    Tap Location Services.
  4. Confirm you have Location Services toggled on.

    Confirm you have Location Services toggled on.
  5. Scroll down and tap System Services.

    Scroll down and tap System Services.
  6. If it is not already on, tap the Motion Calibration & Distance toggle to enable it. 

    Find Motion Calibration & Distance and confirm that it is toggled on.
  7. Go for a walk and open the Workout app on your Apple Watch.

    Open the Workout app.
  8. Tap Outdoor Walk (or Outdoor Run, if you prefer running over walking).

    Tap Outdoor Walk.
  9. Walk for at least 20 minutes and then swipe right.

    Walk for at least 20 minutes and then swipe right.
  10. Tap End.

    Tap End.

Your Apple Watch should be properly calibrated and counting steps accurately now. However, if the step counter on your Apple Watch is still reading incorrectly, there is one more solution you can try.

Fix #3: Reset Fitness Calibration Data

If the above solutions didn't fix your Apple Watch not tracking activity or counting steps accurately, the final solution is to reset your fitness calibration data. This option will wipe all previously collected fitness data and history. Until your Apple Watch is re-calibrated, it may also cause other inconsistencies when recording your activity. Because of this, resetting your fitness data should be your last option when trying to fix your Apple Watch not counting steps. After you complete this process, be sure to calibrate your Apple Watch by following the steps in the previous section. Here's how to reset your Fitness Calibration Data. 

  1. Open the Watch app.

    Open the Watch app.
  2. Tap Privacy.

    Tap Privacy.
  3. Tap Reset Fitness Calibration Data.

    Tap Reset Fitness Calibration Data.
  4. Tap Reset Fitness Calibration Data again to confirm.

    You’ll need to confirm that you want to proceed.

Now, check your steps to see if your Apple Watch is counting them accurately. Hopefully, your steps and activity will now be recording properly! However, if your device is still not functioning properly, you will likely need to contact Apple support or visit the nearest Apple Store for further assistance.

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Author Details

Rhett Intriago's picture

Author Details

Rhett Intriago

Rhett Intriago is a Feature Writer at iPhone Life, offering his expertise in all things iPhone, Apple Watch, and AirPods. He enjoys writing on topics related to maintaining privacy in a digital world, as well as iPhone security. He’s been a tech enthusiast all his life, with experiences ranging from jailbreaking his iPhone to building his own gaming PC.

Despite his disdain for the beach, Rhett is based in Florida. In his free time, he enjoys playing the latest games, spoiling his cats, or discovering new places with his wife, Kyla.