Apple Support App: How to Download the App & Get Help from Apple

The easiest way to get help with any Apple device or service.

* This post is part of iPhone Life's Tip of the Day newsletter. . *

The best way to access all of Apple's support options in one place is the Apple Support app. The app offers easy navigation for any issue you could have with any of your Apple devices or services. It's so helpful that I'm surprised more Apple users aren't familiar with it, so let's get started learning how to download the app!

Related: How to Purchase & Download Apps on Your iPhone & iPad

Why You'll Love This Tip

  • Get support from someone at Apple without sitting on hold over the phone.
  • Use the extensive collection of resources to solve your problem without ever having to talk to an Apple team member!

How to Download the Apple Support App

In order to download and use the Apple Support app, you'll have to be using an iPad, iPhone, or iPod touch, and the device will need to be running iOS 13.1 or later. If your device is broken to the point of being unusable, you'll have better luck visiting the Apple Support webpage.

Assuming you can still use one of the above devices, follow the steps below. For more great ways to keep your Apple devices running smoothly, check out our Tip of the Day!

  1. Open the App Store app.


     
  2. Type "Apple Support" into the Search bar.


     
  3. Tap Get or select the download icon that shows up if you've downloaded the app in the past (shown below).

    apple support
     
  4. Tap Open or navigate to your Home screen and tap the app icon there.


     
  5. Set your location preferences when prompted.


     
  6. Tap Continue on the Welcome screen.

And you're in! The app will automatically have information on every device and Apple service registered with your Apple ID, such as if you have an Apple One subscription. Below that, you'll find generic Apple device and services listed, in case you're asking for a friend or looking for info on a device not registered with your Apple ID. You can also look into the full gamut of Apple customer service offerings if you need more options.

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Author Details

Amy Spitzfaden–Both's picture

Author Details

Amy Spitzfaden–Both

Amy Spitzfaden Both is a Feature Writer at iPhone Life, an award-winning novelist, and an iPhone enthusiast. Over the past decade, her work in the publishing industry has included live coverage of industry events including the Yale Publishing Course and Magazine Innovation’s ACT 9 Experience, providing editing services for several start-up publishing houses, and acting as newsstand consultant for magazines such as The Old Farmer’s Almanac and The New York Review of Books. She graduated from M.I.U. with a Bachelor’s in Literature and Writing, and has gone on to publish two novels and two short stories. Her debut novel Untold won the 2014 Chelson Award for Fiction.
Writing everything from book reviews to skincare tips, Amy discovered a passion for bringing exciting and useful information to even the most casual researcher. The mix of usability and endless possibilities is what drew her to Apple products originally, and the more she learns, the more she loves.
Amy lives in New Hampshire with her husband and daughter. When she’s not writing or glued to her iPhone, she enjoys hiking, traveling, and creating her own tea blends.