Solved: Why Won’t Videos Play on My iPhone?

What to Know:

  • If videos you can usually view in-app won't play, check your internet connection or force-quit the app.
  • If a video on your iPhone is not playing, it may be corrupted or need to be converted to a compatible format.
  • You may not be able to play a video on your iPhone if you don't have enough storage.

One of the best things to do on the iPhone is watch videos. But sometimes, the videos won't play on iPhone. If you're wondering, "Why won't videos play on my iPhone?" here are a few potential solutions. 

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Internet & App Solutions

The first set of potential solutions we'll look at involves fixing videos that won't play on an app that are only accessible via an internet connection. If the video that can't play on your iPhone is downloaded to your phone via iCloud or in the Photos app, then you can skip these solutions.

1. Check Internet Connection

The easiest way to check your internet connection is by going to the Control Center. Swipe down on the top right of the screen and long-press on the Wi-Fi button.

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  1. If you are connected to the internet, you will see a check next to the Wi-Fi network you are connected to.

    videos not playing on iphone
  2. Tap Wi-Fi Settings to adjust your connection.

    why won't videos play on my iphone

2. Force Quit Application

If the app is being slow and buggy and this is contributing to why the videos won't play on the iPhone, you may want to force quit the app.

  1. Open the App Switcher.

    videos won't play on iphone
  2. Swipe up on the app you want to force quit.

    video not playing in iphone

3. Update or Reinstall the App

Sometimes, an app can act strange when it needs to be updated. You can manually update apps by going to the App Store.

  1. Open the App Store.

    iphone videos not playing
  2. Tap your profile.

    why won't my videos play on my iphone
  3. Scroll to find the app and tap Update.

    iphone not playing videos

Video File & Format Solutions

If the video that won't play on your iPhone is located in a file or in your Photos app, then it might be because the video is in a format that is incompatible with the phone or it may have become corrupted. If you like learning about how to use your iPhone, be sure to sign up for our free Tip of the Day.

1. Convert the Video Format

One of the main reasons why a video won't play on iPhone is because the video format is not compatible with the iPhone or the Photos app. Luckily, converting a video is fairly simple, but do note that doing so may take up to a few hours, depending how long the video file is. To find a video conversion tool, simply google "convert a video" and select any of the video conversion tools. 

2. Repair Corrupted Video

Sometimes, it's not that a video is in an incompatible format, but instead that the video is corrupted. Files can become corrupted for a variety of reasons, including premature shut-downs or insufficient downloads. Repairing a corrupted file can be a bit tricky and may require professional assistance. There are a few online tools that claim to offer this service, but there is no guarantee they will be able to recover the corrupted file. 

3. Check iPhone Storage

Lastly, you may be unable to load and play videos because you have run out of available storage. You can check your iPhone's storage by going into Settings.

  1. Tap Settings.

    iphone won't play videos
  2. Tap General.

    iphone video not playing
  3. Tap iPhone Storage.

    iphone videos won't play
  4. From here, you can view how much available storage you have. 

    why my videos won't play on my iphone

You may even be given a recommendation about how to save storage, as can be seen in the image above.

Force Restart iPhone

If none of these solutions work and you still can't get videos to play on your iPhone, then I would try force restarting the device. If videos still won't play on iPhone, then I would suggest reaching out to Apple Support or taking your device to the Apple Store.

And those are the solutions for why won't videos play on iPhone. Hopefully one of these solutions worked for you! Next, learn how to reverse a video on iPhone.


  • Why is my iPhone not accepting videos? If people are trying to send you videos and you can't play them, it may be because you don't have enough storage remaining on your device. Check your iPhone's storage in General Settings under Device Storage.
  • Why is my iPhone photos not playing videos? If a video in the Photos app is not playing, it may be because the video needs to be converted to a compatible format. 
  • Why are videos not playing in my gallery? Clearing cache data from your browser can help to reduce the time it takes for media to load on your iPhone. 
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Author Details

Rachel Needell's picture

Author Details

Rachel Needell

Rachel Needell is a Feature Writer at iPhone Life, and a poet and author. With 10-plus years of experience working with Apple devices, she specializes in all-things iPad and is a Notes App expert, having worked on both the 2023 iPad Guide and the Notes App Guide. You can usually find her writing in the Daily Tip newsletter as one of our senior Tip writers. Rachel received her Master’s degree in English Literature in 2021 and her most recent work appears in the Winter ’21 edition of New Note Poetry. When she’s not obsessing about Apple products, you can find her voraciously reading fantasy books with her cat in Asheville, North Carolina.