AirTags Not Connecting: AirTag Troubleshooting Tips

AirTags are tracking devices that work with Find My and can help you find everyday devices such as keys, wallets, backpacks, and so much more. If your AirTag won't connect, I'll help you figure out why. In this article, I'll cover key AirTag settings and teach you how to reset AirTags that aren't working as they should.

Jump To:

• AirTag Precision Finding Not Working
• How to Reset AirTags
• FAQ

Precision Finding Not Working: AirTag Signal is Weak Notification

If the precision finding on your AirTag isn't working or you are getting an AirTag Not Reachable error message, it may be caused by a weak signal. If you get a weak signal notification, double-check your Bluetooth connection and try going to a different location to see if it's better there. If this keeps happening or if moving doesn't help, you'll need to check your settings.

1. Open the Settings app on your iPhone.
   
   
2. Tap on your profile icon at the top.
   
   
3. Select Find My.
   
   
4. Tap Find My iPhone.
   
   
5. Make sure that Find My iPhone, Find My network, and Send Last Location are all toggled on.
   
   
6. Return to Settings and tap Bluetooth.
   
   
7. Make sure Bluetooth is toggled on.
   
   
8. Next, check that your Wi-Fi or cellular connection is strong.
   
   
9. Return to Settings and tap Privacy & Security.
   
   
10. Select Location Services.
    
    
11. Make sure Location Services is toggled on.
    
    
12. Next, scroll down and tap Find My.
    
    
13. Make sure that Ask Next Time or While Using the App is selected.
    
    
14. Also, make sure that Precision Location is toggled on.
    
    
15. Finally, make sure that your iPhone is up to date by returning to the main Settings screen and tapping General.
    
    
16. Tap Software Update.
    
    

If an update is available, update your iPhone. Updates can help fix known bugs and issues. If the issue persists or if you experience your AirTag not showing up, try to reset the AirTag next. To learn more about your AirTags, sign up for our free Tip of the Day newsletter.

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How to Reset AirTags

Resetting an AirTag can be compared to restarting your iPhone to fix some glitches. When an AirTag is removed from FindMy, it will sometimes not show up when you try to re-pair it with the same or different iPhone. Resetting AirTags can solve AirTag not connecting issues and other problems: 

1. Open the AirTag by placing your fingers on either side of the Apple logo and turning the cap counterclockwise.
   
   
2. Remove the cap and battery.
   
   
3. Put the battery back in the same direction it was when you opened the AirTag. Press down on it until you hear a sound.
4. When the sound finishes, remove the battery again and put it back in, then push down on it.
5. Repeat this process four times.
6. The fifth time you do it, the sound will be different. This indicates that the AirTag can be paired again.
7. Put the cover back on, aligning the tabs over the slots.
8. Push down and rotate clockwise until it is tightly closed.
   
   

Now you know how to reset an AirTag that isn't connecting! You should be able to connect AirTags to your iPhone normally after a reset. We hope these steps have helped you get the AirTag working properly. AirTags have some really exciting features other trackers don't offer, such as precision tracking. You can also customize Left Behind notification alerts for AirTags.