Apple Maps Not Working? 5 Fixes to Get You Back on the Road

What to Know

  • Ensure your device is up-to-date, check your network connection, and make sure cellular data is enabled for Maps.
  • Make sure Maps has access to your location and that voice volume is turned up.
  • If all else fails, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Location & Privacy.

So you’re about to embark on a long road trip but Apple Maps is not working? We’ll help you get back on the road in no time at all. Below, you’ll find our best suggestions for fixing Apple Maps not working.

What to Do When Apple Maps Is Not Working

When your iPhone is not functioning the way it should, the first thing you should do is restart your device and check for updates. Apple regularly releases new versions of iOS to add new features and fix bugs, so you may simply need a software update to fix your Maps app. If that doesn’t solve the problem, the tips below should help. For more iPhone troubleshooting advice, be sure to sign up for our free Tip of the Day newsletter. Now, let’s get started with troubleshooting Apple Maps not working.

1. Check Your Network Connection

Apple Maps requires a network connection to provide you with accurate directions. If restarting and updating your iPhone did not help resolve the issue, you can double-check your network connection by opening the Control Center. You can do this on newer iPhones by swiping down from the top right edge, and by swiping up from the bottom edge on iPhones with a Home button.

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Here, check the top left to make sure you are connected to your carrier’s network and that you have a strong connection:

iPhone control center with network connection outlined in red

2. Confirm Cellular is Enabled

If your network connection is strong, but your iPhone GPS is not working, you might have accidentally disabled cellular data for the Maps app:

  1. Open the Settings app, and tap Cellular.

    Open the Settings app, and tap Cellular.
  2. Scroll down the list of apps and find the Maps app.

    Scroll down the list of apps and find the Maps app.
  3. Make sure the toggle for Maps is green and positioned to the right.

    Make sure the toggle for Maps is green and positioned to the right.

Once you have confirmed that Apple Maps has access to cellular data, check to see if you are able to use the app. If you are still experiencing issues, you can move on to the next section.

3. Check Apple Maps Location Settings

If Apple Maps is not loading or showing you the correct directions, you may want to check your location settings. To do this, you can follow the steps in this article on how to turn Location Services on and off. Confirm that the Maps app has access to your location so that it can display the proper directions.

Location settings for Maps on iPhone, with "While Using the App or Widgets" outlined in red.

4. Change Apple Maps Voice Volume

Maybe the issue you are experiencing is not with Maps or its directions but with the voice. If you’ve found this article because Apple Maps is not talking, check to make sure the voice volume is set correctly. You can adjust the Apple Maps voice volume in the Settings app. You can also check to make sure that the volume on your phone itself is up by pressing the volume up button on the side of your phone.

Apple Maps Spoken Directions Settings with Voice Volume options outlined

5. How to Reset Location & Privacy Settings

As a last-ditch effort, if your iPhone maps are not working, you can reset your location and privacy settings.

Warning: I would only recommend this if nothing else seems to work, as this will, as the name implies, reset all of your location and privacy settings. Apps will no longer have access to your location and privacy settings until you grant them access when opening them again for the first time.

Here’s how to reset your location and privacy settings:

  1. Open the Settings app, and tap General.

    Open the Settings app, and tap General.
  2. Scroll down, and tap Transfer or Reset iPhone.

    Scroll down, and tap Transfer or Reset iPhone.
  3. Tap Reset.

    Tap Reset.
  4. Tap Reset Location & Privacy.

    Tap Reset Location & Privacy.
  5. Enter your device passcode.

    Enter your device passcode.
  6. Tap Reset Settings.

    Tap Reset Settings.

Your privacy settings will now be reset to the factory default. If none of the above solutions work, there may be an issue with your device, in which case, I would recommend taking your device to a local Apple Store or reaching out to Apple Support for further assistance.

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Author Details

Rhett Intriago's picture

Author Details

Rhett Intriago

Rhett Intriago is a Feature Writer at iPhone Life, offering his expertise in all things iPhone, Apple Watch, and AirPods. He enjoys writing on topics related to maintaining privacy in a digital world, as well as iPhone security. He’s been a tech enthusiast all his life, with experiences ranging from jailbreaking his iPhone to building his own gaming PC.

Despite his disdain for the beach, Rhett is based in Florida. In his free time, he enjoys playing the latest games, spoiling his cats, or discovering new places with his wife, Kyla.