iPhone Life magazine

Shout out to iTunes Customer Support!--and a warning about product versions...

I recently posted about buying a game where I screwed up in the purchasing process, and initially bought the standard iPod version before I figured it out, and had to go back and buy the game again for my iPod Touch. I reported this to the iTunes Store customer service (by using the "report a problem" link from the e-mailed receipt), and the rep decided to cut me a break and reverse the charge (thanks Matt). That's some righteously decent customer service I'd say. Really, he didn't have to do it, because of course... All sales are considered final there.

Uhh, so if say some poor bloke didn't carefully read the product version information, it's not unthinkable that they could make the same mistake and be stuck with a game that won't install. I was under the mistaken notion that iTunes was filtering out non-"Touch" apps for me, since I have only ever docked/registered that device. It also didn't occur to me that regular iPods would have different versions of the same programs (my last iPod didn't even let you download games). When I browsed to the wrong version, I didn't carefully read the product specifics. To complicate things, I had not tweaked my app-store settings (under Edit Preferences >> Store tab), so they were set to the "1-click" check out option, which just barely warns/notifies you before completing the sale and sending the software to your app queue. I learned the hard way to tweak that to "Buy using a Shopping Cart"...

So, the moral of the story is to let the buyer always beware, and carefully read the product info that typically appears in the far right column of the product page. The regular iPod version of the game I purchased was $4.99, and the Touch version $7.99. Another noteful difference for those considering between the different devices might also consider that some apps for iPhone, and Touch could also be more expensive than standard iPod versions. If you just want games, music, and video, you might go with a standard iPod.

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Nate Adcock's picture

Nate Adcock is a system and integration engineer with experience managing and administering a variety of computing environments. He has worked extensively with mobile gadgets of all shapes and sizes for many years. He is also a former military weather forecaster. Nate is a regular contributor for the iphonelife.com and smartphonemag.com blogs and helps manage both websites. Read more from Nate at natestera.drupalgardens.com or e-mail him at nate@iphonelife.com.