Review: Xprt app (free computer/iOS support!)

Raise your hand if you like to talk to real people when trying to fix your technology problems!

You can't see, but my hand is raised. When I need assistance, I would rather talk on the phone to an Apple genius or go to an Apple store to get my problem fixed. This is where Xprt can help. With Xprt, a free app, you can talk to a real person in a chat setting who can help your problem. 

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App developer Ariel Rosenthal reached out to me to review his app, and told me he has "always wanted to find a way to help technologically clueless people manage and quickly solve computer problems on their own." Following in the footsteps of companies like Lyft, Uber, and TaskRabbit, he and his business partner worked together to come up with a solution to help people who need it, paired with employing ordinary people who know their stuff.

The best part? It's free and easy to use. You can choose to tip your expert if you wish after you rate their services. When you first start up the app, there are two options: "Computers: Technical Support" and "Computers: Shopping Advice." Once you made your selection, you succinctly describe your problem so Xprt can connect you with an Xprt.

I tried it out with a sample question, and it took about 20 seconds to get connected to someone. Rosenthal says it could take up to 5 minutes. In order to test out the expert, I asked a simple, but vague question about my email not loading. Brian, the expert, walked me through the most common problems that my email could have, eventually figuring out the problem. The whole process, from explaining my problem, to waiting for an expert, to getting an answer, to reviewing my expert, took about five minutes. 

The team hopes to expand to consumer electronics and automotive help in the future. Check it out for free in the App Store.

 

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Abbey Dufoe's picture

Abbey Dufoe is a freelance writer and a web producer at a nonprofit based in Princeton, NJ. She's always itching for the newest iOS gadget (current favorite - the Apple Watch). She tweets and blogs about the earth and the Internet on Twitter at @abbeydufoe and at abbeydufoe.com.