By Todd Bernhard on Fri, 07/18/2014
Surveys and statistics can be used to suit any agenda, but one from Ranker.com suggests that cable companies, banks, and airlines have terrible service (no surprise) and that a lot of people think Apple is evil. The customer survey list includes notorious firms like Time Warner, AT&T, Bank of America, Walmart, American Airlines, Comcast, Citibank and more. Apple is ranked 22nd "worst" customer service, with 120 up votes ("worst") to 126 down votes ("not worst"), so it's almost a dead heat between haters and lovers.
People love to hate a lot of the companies in the Top Ten. Time Warner even jokes about it in their latest commercials, where Liev Schrieber's character learns that the cable guy is coming, so he figures he'll have all day without interruptions. Then the Time Warner guy shows up, on time. Hey, it could happen!
There's another list that ranks evil Internet companies. Apple is currently right up there at number three. Perhaps the Android versus iPhone wars are part of the reason, and a lot of Android open source fans are making their voices known. Facebook and Comcast top the list, and obviously Facebook has angered privacy advocates. Perhaps the Comcast ranking is too low, if you listen to this phone call! If Time Warner and Comcast merge, it could be trouble for consumers. And a future Apple TV cable box could be limited by those firms.
While 20,000-plus votes have been cast so far, the numbers for any particular brand are pretty small, so a small minority can influence a brand's ranking. You can make sure your voice is heard over at Ranker.com!