Surveys and statistics can be used to suit any agenda, but one from Ranker.com suggests that cable companies, banks, and airlines have terrible service (no surprise) and that a lot of people think Apple is evil. The customer survey list includes notorious firms like Time Warner, AT&T, Bank of America, Walmart, American Airlines, Comcast, Citibank and more. Apple is ranked 22nd "worst" customer service, with 120 up votes ("worst") to 126 down votes ("not worst"), so it's almost a dead heat between haters and lovers.
As an app developer, I'm always trying to find ways to make my apps more visible, and one way is to email existing customers, who have opted-in, about new apps. But plain old text emails don't stand out, and if you get too fancy, the emails might not display well on mobile devices. By definition, my mobile app customers have iPhones (or Android) and most users read their email on smartphones so proper formatting is important.
In the early 1990s, Lou Gerstner, then head of IBM, wrote a book entitled Who Says Elephants Can't Dance? It was about his efforts to turn around a stodgy mainframe systems and also-ran PC vendor into a service provider. He and other IBM stewards have made tough decisions such as eliminating OS/2 (a powerful Windows competitor that ended in what Gerstner called a "resounding defeat") and selling off their entire PC line to Chinese manufacturer Lenovo. Lenovo has since added Motorola to their arsenal, while IBM is increasingly offering services as their raison d'etre.
It's a balancing act, reviewing the many rumors floating around and determining if they're worth reporting or dismissing. The latest rumors suggests competing iWatch sizes (anywhere from 1.3-inch to 1.6-inch to 1.8-inch) and designs will be shipped this fall. My impression is that it's more likely Apple is testing a variety of designs to see what makes sense, or different generations of the product are being tested.
Android may have a larger marketshare, but recent reports from Custora show that Apple fans are using their devices for online shopping at a monopolistic rate. As much as 80 percent of tablet-based shopping is done on an iPad. Considering iPads start at $300 and Android tablets can be purchased for as little as $50, this is remarkable.
Apple has the most exciting roster of new products set to release in 2014, according to Eddy Cue; but as 2014 is more than halfway done, does that mean all of the products will be announced at once? Not necessarily. Rumors and predictions indicate delays for some of the more difficult products, like a 5.5-inch iPhone and the long anticipated iWatch. Apple's new sapphire factories are doing their best, but this is brand new territory. Sapphire has been used for Apple's camera lenses and for traditional watches, but to make 4.7-inch and 5.5-inch screens is a new challenge.
Increasingly, iPads are replacing laptops and even desktops as the computing platform of choice, especially in schools. But the onscreen keyboard is often the weak link. There are a plethora of Bluetooth keyboards, notably Apple's own pricey Wireless Keyboard. It could get expensive to outfit each student with one.
If the latest rumors are true, Apple is bulking up the vibration unit in the next iPhone to allow for more specific kinds of vibrations and in a greater variety of areas. Apple Insider is reporting that a new, more expensive motor could be part of the iPhone 6 and it will allow for "haptic feedback" which, depending on where the user touches the screen, can give physical feedback instead of just an audible click.
At CE Week, I got to try WHOOSH! Screen Shine cleaning solution ($19.95). To be honest, I've used a lot of cleaning products on my iPhone and they pretty much work the same. They clean fingerprints, dirt, and gunk off your touchscreen. But WHOOSH! is different. First, it's safe and non-toxic. In fact, WHOOSH! products do not contain alcohol, acids, ammonia, chlorine, solvents, petroleum distillates, phosphates, or VOC’s (Volatile Organic Compounds). WHOOSH! Screen Shine is odorless, streak free, haze free and anti static.
When it rains, it pours. And when the sun shines, particularly in North Carolina, it powers Apple's data centers. As Apple increasingly relies on such data centers for iCloud, Siri, and more, they are also increasingly relying on the sun to power those data centers. And now Apple has struck a deal with Claremont City Council in North Carolina to setup a 100-acre solar farm, and spend up to $55 million to build it. This is in addition to the other solar powered Apple data centers in Maiden, NC.