71855 iTunes can't find my iOS device. What do I do? Rich Hall iPhone Life 1528-5456 2011-03-21 May-June 2011 3 3 165 Troubleshooting Software Problems iPad iPhone iPod Touch iTunes

When you connect your iOS device to your computer, iTunes should automatically recognize it and start syncing. However, sometimes nothing happens. Here are some possible solutions:


• Try connecting to a different USB port: The USB port may simply not be working. Try plugging your device into different ports to see if iTunes recognizes your device.


• Check every connection: Make sure the cable is fully plugged in to your device and into the computer.


• Restart your device: Press and hold down the Sleep/Wake button until the device shuts down; press and hold down the Sleep/Wake button to turn it back on; try connecting again.


• Restart your computer: Restart your Mac or PC computer and try connecting again. This resets the USB ports and can sometimes solve problems.

• Make sure you're using the latest version of iTunes: An outdated version of iTunes can cause problems with devices using the current version of iOS. Make sure you're using the latest version of iTunes on your desktop computer.

• Make sure your desktop computer is using a compatible OS: The Mac version of iTunes requires OSX 10.5.8 or later. The Windows version of iTunes requires Windows 7, Vista, or XP with Service Pack 2 or later.