iPhone Life magazine

Software Problems

iTunes can't find my iOS device. What do I do?

When you connect your iOS device to your computer, iTunes should automatically recognize it and start syncing. However, sometimes nothing happens. Here are some possible solutions:


  • Try connecting to a different USB port: The USB port may simply not be working. Try plugging your device into different ports to see if iTunes recognizes your device.

  • Check every connection: Make sure the cable is fully plugged in to your device and into the computer.

  • Restart your device: Press and hold down the Sleep/Wake button until the device shuts down; press and hold down the Sleep/Wake button to turn it back on; try connecting again.

  • Restart your computer: Restart your Mac or PC computer and try connecting again.

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I can't connect to Wi-Fi. What do I do?

If you have trouble accessing a Wi-Fi network, one of these tips may help solve the problem:

  • Make sure Wi-Fi is turned on: Open Settings, tap on Wi-Fi (upper left, below Airplane Mode), and swipe the Wi-Fi switch to ON.
  • Turn off Airplane Mode: When turned on, Airplane Mode disables the wireless features on your device. If it's turned on, you'll see a little airplane icon in the top left corner of the screen. To turn it off, open Settings and swipe the Airplane Mode switch in the top left of the screen to the OFF position.
  • Check the Wi-Fi connection: Occasionally, your device will disconnect from a nearby Wi-Fi node for no apparent reason. Open Settings and look at Wi-Fi in the upper left corner of the screen.

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What is the Device Firmware Upgrade mode and how do I use it?

DFUDevice Firmware Upgrade (DFU) mode bypasses the current version of iOS installed on your device and lets you restore your device. It's recommended if you are having problems using the iTunes Restore option.


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How do I restore my iOS device data and settings?

setupiphoneThe iTunes Restore feature reinstalls the latest version of the iOS, restores all settings to their defaults, and deletes all music, apps, videos, and other data on your device. However, if you've backed up your device, you can restore that backup (including all data and settings) after you've restored the iOS. Restoring your device is recommended if you're still having problems after restoring settings and have restarted or reset your device. Note that you must be able to connect your iOS device to your computer to use the Restore feature.


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How do I restart or reset my device?

Restarting/resetting your device turns it off completely and then turns it back on—this can usually solve many problems. Restarting turns all the software off and then on again. Resetting turns the software and hardware off and on. Follow these steps to restart or reset your device:

  • To restart your device, press and hold the Sleep/Wake button for a few seconds until "slide to power off" appears. Then drag the slider to the right to shut down your device. To turn it back on, press and hold the Sleep/Wake button until you see the Apple logo. If this doesn't fix your problem, try resetting your device.

  • To reset your device, press and hold down the Sleep/Wake button and the Home button at the same time.

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Software Problems: Introduction

Common iOS software problems and how to troubleshoot them

Having software problems with your iOS device? This section will cover some of the basic iOS device problems and how to troubleshoot them.


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How do I restore my device to its original settings?

ResetSettingsIf your device keeps shutting off without apparent reason, or if it is functioning in strange ways, your device settings may have become corrupted. You'll need to restore them to the original settings. This will not erase your contacts or calendar data, or delete any music or videos that you have downloaded to the device.


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My iOS device won't turn on. What do I do?


If your iOS device won't turn on, you may be out of battery power or it may be impaired in some other way. Here are some things you can do to solve the problem:

  • Plug your device into your computer or wall charger and try turning it on again. If your battery was depleted it should come back on after a few minutes of charging. Allow your device to fully charge.
  • Press and hold down the Power button for 10 seconds. See if it turns on.

  • Press and hold down the Home button for 10 seconds. See if it turns on.

  • Press and hold down both the Power and Home buttons together for 15 seconds or until your device reboots.

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