Got the iPhone 4 but I can't use it!

I'm sitting here on hold with AT&T staring at my new iPhone 4 wishing I could use it! Unfortunately in the mayhem and glitches of pre-order day I got assigned a new number rather than having my current iPhone upgraded.  It's now the 5th hour of talking to AT&T. I think I've been on hold for 4 of those hours. This music is driving me crazy, WHY GOD DID SUCH A BEAUTIFUL  PIECE OF HARDWARE HAVE TO BE PARTNERED WITH SUCH TERRIBLE SERVICE!?!?

 

One of my threats while dealing with the 6 different departments and managers I've been transfered to was that I would write a terrible review of AT&T on our website (unfortunately I didn't take names). But here is it. What are your AT&T horror stories? Post below

 

UPDATE: So I just got off the phone with the department that was supposed to solve my problems. They were the least helpful of all the departments so far. They said that I have no option but to return the phone and buy another one. AT&T wrecks the day again. I'm surprised that I'm surprised...

 

UPDATE 2: After 2 more hours on the phone with customer service (7 hours total) I have determined that I can go into the AT&T store and they will take care of it for me (you were right Jo Thorpe). I'm counting it as a win at this point. Special thanks to Mary Levine who was the one bright spot in an otherwise horrendous day (of customer service and otherwise)

David Averbach is the CEO and Publisher of iPhone Life and Android Life magazine and winner of FOLIO magazine's 2014 media industry's innovators 20 in Their 20's. David has an obsession with all things Apple. He grew up on Macs and now has a MacBook Pro, iPhone, iPad, and an Apple TV. David enjoys traveling and Ultimate Frisbee. He has been to over 20 countries.

To contact David, email him at david@iphonelife.com.