iPhone Life magazine

In-App Purchase Problems Lead to Refund Option

Apple just sent out a quick notice offering a mechanism to get a refund for unauthorized in-app purchases by a minor. It should have been sent to all iTunes users who made an in-app purchase, but it's easy to miss, so I've included the text below. Despite Apple's efforts to limit in-app purchases to a 15 minute window without requiring re-entering a password, a lot of damage can be done in those 15 minutes. I've written about my troubles with IAPs before.

Keep in mind, the deadline to submit a refund request is April 15, 2015. That is also Tax Day, but next year. so you've got plenty of notice.

In App Purchase restrictions

Dear iTunes account owner,
Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.
We’ve heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we’ve improved controls for parents so they can better manage their children’s purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases. Our records show that you made some in-app purchases, and if any of these were unauthorized purchases by a minor, you might be eligible for a refund from Apple.
Please follow the steps below to submit a refund request: • Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History. • Use this link to submit your refund request to Apple. • Provide the requested information and enter “Refund for In-App Purchases made by a minor” in the Details section.
Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.
If you have any questions or need further assistance with your refund request, please contact Apple. To learn more about parental controls in iOS, please see this article. Thank you. App​le
 

 

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Todd Bernhard's picture

Todd Bernhard is founder of No Tie Software, an app developer specializing in Ringtones and Sound FX including AutoRingtone.

An iPhone is almost always attached to his hip, but over the years, Bernhard has owned an Apple Newton, a Motorola Marco, an HP 95LX, a Compaq iPaq, a Palm Treo, and a Nokia e62.

In addition to writing for iPhone Life, Mr. Bernhard has written for its sister publications, PocketPC Magazine and The HP Palmtop Paper.